At Ecosprig, we are committed to protecting your privacy and ensuring that your personal information is handled securely and responsibly.
This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, place an order, or interact with our services.
By using our website, you agree to the collection and use of information in accordance with this Privacy Policy.
1. Information We Collect
We may collect the following types of information:
Personal Information
When you place an order, create an account, subscribe to our newsletter, or contact us, we may collect:
- Full name
- Billing address
- Shipping address
- Email address
- Phone number
- Payment information (processed securely by third-party payment providers)
- Order history
Automatically Collected Information
When you visit our website, we may automatically collect:
- IP address
- Browser type and version
- Device information
- Operating system
- Referring website
- Pages viewed
- Time spent on our website
- Website usage data
2. How We Use Your Information
We use your information to:
- Process and fulfill orders
- Provide customer support
- Send order confirmations and shipping updates
- Manage returns, refunds, and warranty claims
- Improve our products, services, and website experience
- Prevent fraud and unauthorized transactions
- Comply with legal obligations
- Send marketing communications (where consent has been provided)
3. Marketing Communications
If you subscribe to our newsletter or marketing updates, we may send you:
- Product updates
- Promotional offers
- Sustainability news
- New product launches
- Educational content
You may unsubscribe at any time by clicking the unsubscribe link in our emails or contacting us directly.
4. How We Share Your Information
We do not sell or rent your personal information.
We may share your information with trusted third parties where necessary to operate our business, including:
Order Fulfillment Partners
To process and deliver your orders, we may share relevant information such as:
- Name
- Delivery address
- Contact information
- Order details
Payment Providers
Payments are processed securely by trusted payment providers. We do not store full payment card information on our servers.
Shipping Carriers
We may share delivery information with courier and logistics providers to complete delivery of your order.
Service Providers
We may work with third-party providers that assist with:
- Website hosting
- Email communications
- Analytics
- Marketing
- Customer support
These providers are only permitted to use your information as necessary to perform services on our behalf.
5. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to improve your browsing experience.
Cookies may be used to:
- Remember user preferences
- Maintain shopping cart functionality
- Analyze website traffic
- Measure marketing performance
- Improve website functionality
You can manage or disable cookies through your browser settings. Please note that some website features may not function properly if cookies are disabled.
6. Analytics and Advertising
We may use third-party tools such as:
- Google Analytics
- Google Ads
- Meta (Facebook & Instagram) Advertising
- Email Marketing Platforms
These services may collect information regarding your interactions with our website and advertisements.
You can manage your advertising preferences through the relevant platforms.
7. Data Retention
We retain personal information only for as long as necessary to:
- Fulfill orders
- Provide customer support
- Meet legal and accounting requirements
- Resolve disputes
- Enforce our agreements
When information is no longer required, it is securely deleted or anonymized.
8. Data Security
We implement reasonable technical and organizational measures to protect your personal information from:
- Unauthorized access
- Disclosure
- Alteration
- Misuse
- Loss
While we strive to protect your information, no method of transmission over the internet or electronic storage is completely secure.
9. International Data Transfers
As a global online retailer, your information may be processed or stored in countries outside your country of residence.
Where required, we take appropriate safeguards to ensure that personal information remains protected in accordance with applicable privacy laws.
10. Your Privacy Rights
Depending on your location, you may have rights including:
- Access to your personal information
- Correction of inaccurate information
- Deletion of personal information
- Restriction of processing
- Objection to processing
- Data portability
- Withdrawal of consent
To exercise any of these rights, please contact us using the details below.
11. Children's Privacy
Our website is not intended for children under the age of 13.
We do not knowingly collect personal information from children. If we become aware that information has been collected from a child without appropriate consent, we will take steps to remove it.
12. Third-Party Links
Our website may contain links to third-party websites.
We are not responsible for the privacy practices, content, or security of external websites. We encourage you to review their privacy policies before providing any personal information.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or services.
Any updates will be posted on this page with a revised "Last Updated" date.
14. Contact Us
If you have any questions about this Privacy Policy or how your personal information is handled, please contact us:
Ecosprig
Email: info@ecosprig.co.uk
Website: www.ecosprig.com
We will make every effort to respond to your enquiry promptly.