Our Commitment to Sustainable Shipping
At Ecosprig, sustainability is at the heart of everything we do. We work with trusted eco-conscious fulfillment partners to ensure that your order reaches you with minimal environmental impact.
Where possible, orders are dispatched using recyclable, biodegradable, and low-waste packaging materials. Our partners continuously seek ways to reduce packaging waste and improve sustainability throughout the delivery process.
Shipping Information
Processing Time
All orders are processed and dispatched within 1 business day of receiving payment. During busy periods or public holidays, dispatch times may occasionally be extended.
Delivery Charges
Shipping costs vary depending on your location and the weight of your order. The exact shipping fee will be calculated and displayed during checkout.
United Kingdom
- £3.99 for orders under £35
- Free shipping on orders over £35
European Union
- €6.99 for orders under €40
- Free shipping on orders over €40
- Additional surcharges may apply to islands and remote destinations
United States
- From $10.99
- Applicable duties and taxes are included where stated at checkout
Canada & Australia
- Shipping rates start from £9.99
- Final shipping costs are calculated based on order weight and destination
Other International Destinations
- International shipping rates start from £14.99
- Costs are calculated based on destination and package weight
Delivery Estimates
Estimated delivery times are as follows:
| Destination | Estimated Delivery Time |
|---|---|
| United Kingdom | 2–3 Business Days |
| European Union | 4–8 Business Days |
| United States | 4–8 Business Days |
| Canada & Australia | 7–14 Business Days |
| Other International Locations | 16–20 Business Days |
Please note that delivery times are estimates and may be affected by customs processing, local postal services, weather conditions, or other factors beyond our control.
Customs & Import Duties
For international orders, customs duties, taxes, and import fees may apply depending on your country's regulations.
Customers are responsible for any customs charges incurred unless otherwise stated during checkout.
Ecosprig is not responsible for delays caused by customs clearance procedures.
Order Tracking
Once your order has been dispatched, you will receive a shipping confirmation email containing tracking information (where available).
Incorrect Shipping Information
Please ensure your delivery address is accurate when placing your order.
Ecosprig cannot be held responsible for orders shipped to incorrectly entered addresses. If you notice an error, please contact us immediately, and we will do our best to amend the details before dispatch.
Returns Policy
We want you to be completely satisfied with your purchase.
Damaged, Faulty, or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery and provide:
- Your order number
- A description of the issue
- Clear photographs of the item and packaging
Once verified, we will arrange a replacement, refund, or store credit, depending on your preference and product availability.
Change of Mind Returns
If you change your mind after receiving your order, you may return unused and unopened products within 30 days of delivery.
To be eligible for a return:
- Items must be unused and in original packaging
- Products must be returned in resalable condition
- Proof of purchase must be provided
Return shipping costs for change-of-mind returns are the responsibility of the customer unless otherwise required by law.
Refunds will be processed once the returned item has been received and inspected.
Non-Returnable Items
For hygiene and safety reasons, certain products may not be eligible for return once opened or used.
Refunds
Approved refunds will be processed back to the original payment method.
Please allow:
- 1–3 business days for refund processing
- Additional time for your bank or payment provider to complete the transaction
Shipping charges are generally non-refundable unless the return is due to our error or a faulty product.
Warranty Information
Many of the products available through Ecosprig are built to last and may be covered by manufacturer warranties.
Warranty periods vary depending on the product and manufacturer.
What Is Covered
Manufacturer warranties generally cover:
- Manufacturing defects
- Material faults
- Workmanship issues arising during normal use
If a product develops a fault covered under warranty, we will work with the manufacturer to provide a repair, replacement, or refund where appropriate.
What Is Not Covered
Warranties do not cover:
- Accidental damage
- Misuse or improper care
- Normal wear and tear
- Cosmetic marks, scratches, or blemishes resulting from regular use
- Damage caused by modifications or unauthorized repairs
Warranty Claims
To submit a warranty claim, please contact our customer support team with:
- Your order number
- A description of the issue
- Photos or videos showing the fault
We will assess the claim and provide further instructions.
Contact Us
For any shipping, returns, or warranty enquiries, please contact our customer support team:
Ecosprig
Email: info@ecosprig.co.uk
Website: www.ecosprig.com
We aim to respond to all enquiries within 1–2 business days.