Welcome to Ecosprig. These Terms & Conditions govern your use of our website and the purchase of products from us. By accessing our website or placing an order, you agree to be bound by these terms.
What's covered in these terms?
These Terms & Conditions explain:
- How you may use our website
- How orders are placed and accepted
- Pricing and payment terms
- Shipping and delivery information
- Returns, refunds, and warranties
- Your rights and responsibilities as a customer
- Our rights and responsibilities as a retailer
If you do not agree with these terms, please do not use our website.
Eligibility to Use Our Website
By using our website, you confirm that:
- You are at least 18 years old, or
- You are using the website under the supervision of a parent or legal guardian
- The information you provide is accurate and complete
We reserve the right to refuse service, terminate accounts, or cancel orders where we believe these conditions have not been met.
About Ecosprig
Ecosprig is an online retailer offering eco-friendly and sustainable lifestyle products.
We work with trusted suppliers and fulfillment partners to source and deliver products directly to customers.
While we strive to ensure product information is accurate, occasional variations in product appearance, packaging, or specifications may occur.
Your Relationship With Ecosprig
By placing an order with Ecosprig, you agree to:
- Provide accurate information
- Use our website lawfully
- Not misuse or interfere with our website
- Comply with these Terms & Conditions
We grant you a limited, non-exclusive right to access and use our website for personal shopping purposes.
Orders and Acceptance
When you place an order:
- You submit an offer to purchase products.
- An order confirmation email acknowledges receipt of your order.
- Acceptance occurs when your order is dispatched.
We reserve the right to:
- Refuse or cancel orders
- Limit quantities purchased
- Correct pricing errors
- Request additional verification before processing orders
If an order is cancelled after payment has been received, a full refund will be issued.
Pricing and Payment
All prices displayed on the website are shown in the applicable currency and may include or exclude taxes depending on your location.
We reserve the right to change prices at any time without notice.
Accepted payment methods will be displayed during checkout.
Payments are processed securely through third-party payment providers. Ecosprig does not store complete payment card details.
Shipping and Delivery
We aim to process and dispatch orders promptly.
Delivery times provided on our website are estimates only and may vary due to:
- Courier delays
- Customs processing
- Weather conditions
- Public holidays
- Events beyond our reasonable control
Customers are responsible for providing accurate delivery information.
Please refer to our Shipping Policy for detailed delivery information.
Returns and Refunds
We want you to be satisfied with your purchase.
Returns and refunds are governed by our Returns & Refund Policy.
Products that arrive damaged, defective, or incorrect may qualify for replacement or refund.
Change-of-mind returns may be accepted subject to our return conditions.
Please review our Shipping & Returns Policy for full details.
Product Information
We make every effort to ensure product descriptions, specifications, images, and pricing are accurate.
However:
- Product colours may vary due to screen settings
- Packaging may differ from images shown
- Product specifications may occasionally change
We reserve the right to correct any errors, inaccuracies, or omissions without prior notice.
Intellectual Property
All content on this website, including but not limited to:
- Logos
- Branding
- Text
- Graphics
- Images
- Product descriptions
- Website design
is owned by or licensed to Ecosprig and is protected by intellectual property laws.
You may not copy, reproduce, distribute, modify, or exploit any content without prior written permission.
Limitation of Liability
To the fullest extent permitted by law, Ecosprig shall not be liable for:
- Indirect or consequential losses
- Loss of profits
- Loss of business opportunities
- Delays caused by third parties
- Events beyond our reasonable control
Our maximum liability relating to any order shall not exceed the amount paid for the products purchased.
Nothing in these terms excludes rights that cannot legally be excluded under applicable consumer protection laws.
Website Availability
We aim to keep our website available at all times but do not guarantee uninterrupted access.
We may:
- Modify website content
- Update features
- Perform maintenance
- Suspend or discontinue services
without prior notice.
Third-Party Links
Our website may contain links to external websites.
We are not responsible for the content, policies, or practices of third-party websites and encourage users to review their terms and privacy policies separately.
Privacy
Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.
Changes to These Terms
We may update these Terms & Conditions from time to time.
Any changes will become effective upon publication on this page. Continued use of the website after updates constitutes acceptance of the revised terms.
Governing Law
These Terms & Conditions shall be governed by and interpreted in accordance with the laws of England and Wales.
Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
Contact Us
If you have any questions regarding these Terms & Conditions, please contact us:
Ecosprig
Email: info@ecosprig.co.uk
Website: www.ecosprig.com
We aim to respond to all enquiries within 1–2 business days.